Shop owners can ask us to delete their NNB (Nearby Business Network) account at any time, in the merchant app or by email. We delete it within 30 days and confirm by email. Shoppers don't have accounts, but can ask us to remove a review or a report they sent.
1. In the NNB app
- Open the NNB merchant app and go to Profile.
- Tap Delete account.
- Tap Request deletion and confirm.
Within 30 days, we then delete:
- Your account: the email address and phone number you sign in with.
- Your shop and its page on nearnbuy.com (every shop on the account, if you have more than one).
- All your products and their photos.
- The ID documents you uploaded to verify your shop.
- Your shop's reviews, reports and visit statistics.
We email you when it's done. Until then you can keep using NNB, and you can cancel the request on the same screen. Once your account is deleted, it can't be undone. Search engines such as Google may still show a link to your shop for a short while, until they next visit the page and find it gone.
2. Without the app
Email privacy@nearnbuy.com from the email address you sign in with and ask us to delete your account. If you sign in with your phone number, include that number. We delete your account and everything listed above within 30 days, and confirm by email when it's done.
3. Shoppers: removing a review or a report
You don't need an account to search NNB, review a shop or report one. To have a review or report you sent removed, email privacy@nearnbuy.com with the shop's name, the date you sent it and, for a review, the phone number you used. We'll remove it and confirm by email.